Effective date: 12 April 2026 · Support: [email protected]
Send99 ("we", "us") operates send99.com and provides business messaging and related services. For data protection enquiries, contact [email protected].
This Privacy Policy explains how we process personal data when you visit our website, create an account, purchase services, use our APIs/portals, or otherwise interact with Send99. It also covers how we handle data incidental to delivering SMS and related connectivity on your instructions.
We may process:
We process data to perform our contract with you (provide messaging, billing, support), pursue legitimate interests (security, fraud prevention, service improvement, network abuse detection), comply with legal obligations (tax, telecom, or law enforcement requests where valid), and, where required, based on your consent (e.g., certain marketing communications).
To deliver A2P SMS, content and routing data are shared with mobile operators, hubs, and technical subprocessors. Operators may retain data under their own policies for lawful intercept, fraud prevention, or regulatory compliance. DLT and similar registries may require storage of template text, entity identifiers, and linkage to traffic.
We retain information for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, and enforce agreements. Message content may be retained for shorter periods than metadata, depending on product configuration and law, unless a longer period is required for abuse investigations or valid legal process.
Messaging is inherently global. Data may be processed in the United Kingdom, European Economic Area, and other countries where we or our providers operate. Where required, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms.
We implement administrative, technical, and organisational measures designed to protect personal data, including access controls, encryption in transit where supported, and monitoring. No method of transmission or storage is completely secure; you should protect credentials and notify us of suspected incidents.
Depending on your location, you may have rights to access, rectify, erase, restrict, or object to certain processing, and to data portability. You may withdraw consent where processing is consent-based. To exercise rights, contact [email protected]. You may lodge a complaint with your supervisory authority.
Our website may use cookies or similar technologies for session management, preferences, analytics, or advertising measurement where enabled. You can control cookies through browser settings.
Controller note: When you send messages to your own customers, you may act as an independent controller for their personal data. You are responsible for lawful bases, transparency, and recipient rights requests that relate solely to your use case.